Delivery Information

itrezoro.com

Last Updated: March 2026

At itrezoro.com, we understand that your purchased antique is not just an item—it is a piece of history that deserves the utmost care and attention throughout its journey to you. We take great pride in ensuring that every treasure arrives safely, securely, and in the same condition as when it left our gallery.

1. Shipping Policy Overview

All items purchased from itrezoro.com are shipped via professional art and antique logistics carriers who specialize in handling valuable, fragile, and historically significant objects. We never use standard postal services for our shipments—only trusted couriers with proven expertise in fine art handling.

We offer worldwide shipping to most countries, subject to applicable import regulations and export restrictions.

2. Shipping Costs

Shipping costs are calculated based on the following factors:

Size and weight of the item
Destination country
Required insurance coverage
Urgency of delivery

Shipping fees are not included in the item price unless expressly stated in the product listing. The exact shipping cost will be provided to you during checkout or in a separate quotation after your order is placed.

For oversized, extremely fragile, or high-value items, we may provide a custom shipping quote after reviewing the specific requirements of your purchase.

3. Insurance

All shipments are fully insured for the full purchase value of the item until delivery is completed. This insurance covers loss, theft, and accidental damage during transit.

The insurance premium is typically included in our shipping charges, ensuring complete peace of mind throughout the delivery process.

4. Order Processing Time

Orders are processed within 1–3 business days after full payment is received and cleared.

During this processing period, our team will:

Perform a final condition check of your item
Prepare professional, museum-grade packaging
Arrange appropriate shipping documentation, including customs forms and certificates of authenticity where applicable
Coordinate with our logistics partner for collection

You will receive a confirmation email once your order has been dispatched, including tracking information where available.

5. Delivery Timeframes

Delivery times vary depending on your location and the shipping method selected:

Region	Estimated Delivery Time
Hong Kong	2–5 business days
Mainland China	5–10 business days
Asia Pacific	7–14 business days
Europe	7–14 business days
United Kingdom	7–14 business days
United States & Canada	10–20 business days
Rest of World	14–28 business days

Please note: These are estimates only. Delivery may be affected by customs clearance procedures, remote locations, or unforeseen circumstances beyond our control.

6. Packaging

Our packaging standards reflect the value and fragility of the items we sell. Each piece is carefully wrapped using:

Acid-free tissue paper for delicate surfaces
Custom-cut foam supports
Double-walled cardboard boxes or wooden crates for larger items
"Fragile" and "This Way Up" labeling

For extremely valuable or oversized items, we may arrange for a custom-built wooden crate to ensure maximum protection during transit. This service may incur additional charges, which will be communicated to you in advance.

7. Customs, Duties, and Taxes

International Buyers: Please be aware that shipments outside the seller's country may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the sole responsibility of the buyer.

We recommend that you:

Check with your local customs office for estimated charges before placing an order
Provide accurate contact information for customs authorities if needed
Understand that customs clearance can occasionally delay delivery

Important: itrezoro.com is unable to predict or control customs processing times, and we are not responsible for delays caused by customs inspections or holds.

8. Delivery Process

Signature Required: All deliveries require a signature upon receipt. We cannot leave packages unattended or with neighbors unless specifically authorized in writing.

Inspection Upon Delivery: When your item arrives, we recommend that you:

Inspect the outer packaging for any visible damage before signing
If damage is apparent, note this on the delivery receipt or refuse acceptance
Open and inspect the item carefully as soon as possible after delivery
Retain all original packaging in case a return becomes necessary

Third-Party Acceptance: If you authorize another person (doorman, receptionist, family member) to accept delivery on your behalf, you assume full responsibility for the item once signed for.

9. Special Shipping Arrangements

For collectors with specific requirements, we offer additional services upon request:

White-glove delivery: Inside delivery, unpacking, and placement in your chosen room (available in select locations)
Climate-controlled transport: For items sensitive to temperature or humidity
Secure storage: If you require delayed delivery or temporary storage
In-person collection: Buyers are welcome to collect purchases directly from our gallery by appointment

Please contact us to discuss these options before placing your order.

10. Shipping Restrictions

Certain items may be subject to shipping restrictions due to:

Export controls: Some antiques require export licenses based on age, cultural significance, or material
Import prohibitions: Certain countries restrict the import of specific materials (ivory, certain woods, etc.)
Carrier limitations: Size, weight, or hazardous material restrictions

If your purchase is affected by any such restrictions, we will notify you immediately and discuss available options, which may include applying for licenses (where possible) or canceling the order.

11. Questions?

If you have any questions about our delivery process, need a shipping estimate before purchasing, or require special arrangements, please contact us:

Email: info@1trezoro.com